Privacy Policy

Terms

Zaapr (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you share with us. This privacy policy (“policy”) explains how we manage and protect your personal data if you are a Creative Spark client (“you”), inclusive of any data of your customers provided to us by you. This notice tells you how we collect, use, share, and protect your data when you access our website, use our services, or engage with us in any capacity. The types of data we collect, and what we do with it will vary depending on the type of relationship you have with us. By accessing or using Zaapr’s website (“Site”), you acknowledge and agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you engage with Zaapr, we may collect personal information, including but not limited to, the following:

1.1.1 Your Full Name

1.1.2 Business Details and Job Title

1.1.3 Contact Details including email address, phone number, and address

1.1.4 Bank Account Details

1.2 Non-Personal Information

We also collect non-personal information automatically when you use our Site, including but not limited to, the following:

1.2.1 Browser Type and Version

1.2.2 IP address and device identities

1.2.3 Pages visited and time spent on the Site

1.2.4 Cookies and tracking technologies to improve user experience

2. How We Use Your Data

At Zaapr, we use the information we collect about you for various purposes connected to providing and improving our services. These purposes include:

2.1.1 Providing and Managing Services

• Entering into and maintaining our business relationship with you
• Creating and managing your account
• Responding to your inquiries and providing customer support

 

2.1.2 Communication

• Communicating service updates, changes, or addressing any issues related to your account
• Sending marketing and promotional materials, if you have opted in (you can unsubscribe at any time).

 

2.1.3 Operational and Legal Requirements

• Processing payments and managing transactions
• Complying with legal and regulatory obligations
• Maintaining records for company administration and reporting
• Conducting internal analysis for service improvements and benchmarking.

 

2.1.4 Security and Risk Management

• Protecting our systems, properties, and business
• Preventing fraudulent activities and ensuring the security of our services
• Establishing, exercising, or defending our legal rights

 

2.2 Legal Basis for Data Use

The legal basis for processing your data includes:

2.2.1 The performance of contract with you

2.2.2 Compliance with legal obligations

2.2.3 Our legitimate business interests, provided they do not override your rights

2.2.4 Your consent, where required (e.g., for sending promotional emails)

Each use of your data is aligned with the appropriate legal basis to ensure compliance and transparency.

3. Sharing of Information

Zaapr is committed to maintaining the confidentiality of  your personal information. While we do not sell or rent your personal data, there are instances where sharing your information is essential to deliver our services and comply with legal obligations. These scenarios include:

3.1 With Service Providers and Partners

We may share your data with trusted third-party vendors, service providers, and partners who assist us in providing our services. These may include payment processors, email marketing platforms, hosting services, digital development partners, and other operational support entities. All such parties are required to adhere to strict confidentiality agreements and comply with applicable privacy laws, including GDPR.

3.2 Legal Compliance

3.2.1 Your personal information may be disclosed to comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes.

3.2.2 We may share data with law enforcement agencies, regulatory authorities, or other third parties when disclosure is necessary to enforce our Terms or Privacy Policy, prevent fraud, or address suspected illegal activities.

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or restructuring of Zaapr’s business, your personal information may be transferred to the new entity or organization. The receiving entity will be required to adhere to the terms of this Privacy Policy.

3.4 Preventing Harm or Loss

We may disclose personal information to appropriate parties if necessary to prevent physical harm, financial loss, or to protect the rights and safety of Zaapr, our clients, or others.

3.5 Legal Basis for Sharing Information

The legal basis for sharing your personal data includes:

3.5.1 Fulfilling our contractual obligations to you

3.5.2 Compliance with legal or regulatory requirements

3.5.3 Legitimate business interests, provided your rights are not overridden

3.5.4 Your explicit consent, where applicable (e.g., for specific marketing activities)

In cases where your consent is required, you have the right to withdraw it at any time. If we use your personal data in ways not described above, we will provide a supplemental privacy notice explaining the specific use.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to gather information about how you interact with our website. These technologies help us:

4.1 Enhance Site Functionality

Improve the performance and functionality of the website to provide you with a better user experience.

4.2 Analyse User Behavior

Understand and analyze user interactions to refine and enhance our services

We use tools like Google Analytics, which collect anonymous data about your browsing activity. This data does not include personal details.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality and usability of certain features on our Site.

5. Data Security

Zaapr takes your data security seriously and uses technical and organizational measures to protect it from unauthorized access, disclosure, or misuse. These include:

5.1 Encryption and Secure Storage

Sensitive data is encrypted during transmission and stored securely

5.2 Monitoring and Updates

Regular reviews and updates to ensure data protection and cybersecurity

5.3 Confidentiality Agreements

Employees and agents handling your data are bound by strict confidentiality agreements, with penalties for breaches.

While we strive to ensure strong security, no system is completely foolproof, and absolute security cannot be guaranteed.

6. Third-Party Links

Our site may contain links to third-party websites or services. Zaapr is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

7. Children’s Privacy

Zaapr does not knowingly collect information from children under the age of 18. If we discover that we have inadvertently collected such information, we will promptly delete it.

8. What Rights Do You Have

You have the following rights regarding your personal information:

8.1 Access and Updates

You may request access to the data we hold about you and ask for corrections or updates

8.2  Data Deletion

You can request the deletion of your data, subject to legal or regulatory obligations

8.3 Restriction or Objection

You may request that we restrict or stop using your data in certain circumstances or object to specific uses

8.4 Withdraw Consent

If you have provided consent for processing, you can withdraw it at any time

8.5 Data Portability

You can request a copy of your data in a portable format where applicable

8.6 Opt-Out of Marketing

You can opt out of receiving marketing communications by clicking the unsubscribe link in emails or contacting us directly.

To exercise these rights, please reach out to us using the contact details in the “Contact” section.

Who should you contact with questions?

If you have any questions, or wish to exercise any of your rights, you can contact:

By Email: hello@zaapr.com

9. Changes to this Policy

Zaapr reserves the right to modify or update this Privacy Policy at any time. Changes will be effective immediately upon posting the updated policy on our Site. We encourage you to review this Privacy Policy periodically to stay informed.